Service providers in particular rely on maintaining long-term customer relationships. P2plus has all the functional requirements of this special group ideally covered.
Plant
Management
Plant and equipment management is at the heart
of P2plus' service module, documenting precisely the components installed
on the customer site, including their status and changes over time. Serial
number or batch tracking complete the performance spectrum. It is possible
to track all the changes that an installation has undergone from the date
of delivery to today.
Maintenance Agreements and Service Orders
Maintenance agreements usually refer to a particular
plant. They can also include cyclically scheduled services, which P2plus
can then suggest on time. All other service orders are uniquely assigned
to a customer or plant. Warranty cases can be processed and tracked with
the function module. Service activities that have been carried out automatically
flow into plant history so that the product life can be seamlessly documented.
Help
Desk
Most service queries today are lodged to a help desk by phone or e-mail.
Upon creation, the query is directly linked to the relevant customer,
order or existing maintenance agreement. It is also immediately clarified
how the resulting costs will be charged. P2plus offers the full range
of functions:
Documentation of processing status
Escalation management
Automatic generation of service orders
Structure and maintenance of a knowledge
database based on the determined resolutions
This makes the P2plus Help Desk module the choice of both consumer goods
manufacturers and IT service companies for example.
MobilityP2plus is wonderfully suited for mobile use, making it ideal for the service industry in particular. Equipped with a notebook or PDA, service technicians can either have a permanent online connection with their company or work independently in the field and then synchronize all data with the central system at regular intervals.
