P2plus'
integrative approach isn't just limited to logistical and operational processes
in the company. It also completely covers the area of knowledge management.
In concrete terms this means that P2plus is also a tool for structuring
and managing document-based company information. Knowledge management is
also directly connected with operational processes.
Document
Management
In
addition to the concrete order data in the database, P2plus' integrated
document management also allows you to assign all correspondence, requirements
profiles, drawings, e-mails, project plans etc. to an order, project or
customer and query them in the context of particular business transactions.
Incoming documents are assigned to a customer, project or order and saved.
Documents created internally are already automatically indexed. Comfortable
search functions make it easy to obtain a complete customer history or track
an order seamlessly any time.
Workflow
The
big advantage of P2plus is that all business processes can be processed
so flexibly that the system can also fully support special cases and ad-hoc
processes. At the same time there are of course also situations that require
defined processes and decision hierarchies to be strictly observed. So on
the one hand, routine tasks can be automated and on the other, exceptions
can be handled correctly and processed by the authorized decision makers.
This is where P2plus' workflow engine gets to work.
The most important thing about workflow automation is that P2plus doesn't
fall back on its own automation tool but uses Microsoft Exchange's workflow
engine instead. This means that it's not only possible to connect and automate
internal P2plus processes. Process steps from other systems can also be
integrated into a workflow. For example, an ERP process creates an e-mail.
After it has been processed, this e-mail triggers another ERP process. Similarly
an Office document (e.g., leave application) can be sent automatically to
several administrators and decision makers for processing and confirmation
and can then be automatically entered in the leave plan.
Intranet
The
intranet is an information portal for company employees. It allows them
to tap into all company information across all company locations using the
same browser technology of the World Wide Web. Tools for simple and therefore
flexible content management are important for keeping an up-to-date intranet.
The P2plus intranet provides the ideal solution. System administration defines
the basic structure of the intranet (department portals, project portals,
product areas) together with users. The users themselves, or those responsible
in the individual departments, configure the content and keep it up-to-date.
To do this, they have very easy-to-use administration tools and a variety
of ready-made web parts at their disposal.
Due
to the fact that P2plus' ERP functions and intranet have been developed
using the same browser technology, they can be integrated on any level,
e.g., for address information or inventory information on slow-moving merchandise.
Conventional content management systems on the other hand are usually quite
difficult to connect with ERP data.
Extranet
Intranet
technology is frequently used to implement an extranet. An extranet can
be a portal for mobile employees or distributed company locations. It is
also possible to provide customers and prospective customers with more detailed
information on products or the company within a shop system. But service
portals are very easy to set up with P2plus too. Here you can directly and
seamless integrate service queries, spare parts catalogs etc. with service
instructions, knowledge databases (FAQs) or general product information.
You can even go so far as to provide customers with individual access to
the history of their on-site installations and associated information (personalization). |