The P2plus Service module brings together P2plus eERP service processing in its entirety. Thanks to P2plus' modern architecture based on Internet technologies and its Internet Explorer frontend, online access is possible from any distance anywhere in the world. Any form of internet access that establishes a secure connection with the highest level of security via VPN (Virtual Private Network) can be used. The ever-improving mobile phone infrastructure also makes it easy to work online with P2plus on the road or on site.

It has nevertheless emerged that in the service area, order distribution, order confirmation and service recording are more practical using an offline module.

This is where the new "mobile service" add-on fits in. Equipped with commercial handheld computers (based on Microsoft Pocket PCs) and a connected mobile phone, service personnel have in their hands an instrument that provides them with the necessary information. Not only that but they can also process and document their entire field activity.

Service personnel can also be informed by text message of a pending service order that has been created and assigned to them in P2plus. When the order is accessed on the handheld, a connection is established briefly and all the information gathered for transfer is transmitted by means of a two-way exchange with the service center. On request, additional information on the service orders such as associated customer equipment is also transferred from the P2plus Service module, as well as any spare parts in the form of articles together with their customer-specific prices. These data form a transparent and highly efficient basis for order execution and logging. Orders can be confirmed by a customer signature on the handheld. This is then encrypted and transferred to headquarters, where it is created into a signed document and promptly sent directly to the customer by fax or e-mail.

Working hours, required travel times, distances traveled and material are also recorded with the same ease and speed. All this information promptly flows into the service order in the central system for further processing. All sources of error recorded at the point of service can be analyzed and evaluated immediately.

Last Changed: 11.05.2004 © Copyright by AP Automation + Productivity AG